1.中国医学科学院北京协和医院, a. 药剂科, b. 门诊部, c. 信息中心, 北京 100730; 2.天津中医药大学药学院, 天津 301617
The Practice and Exploration of the Pharmacy Counseling Services on Internet-based Medicine Model during the Period of Coronavirus Disease 2019
HU Yang1a, YAN Xue-lian1a, BAI Zi-yu2, LIU Rong-ji1a, LIU Zhao-yu1b, CHEN Si1c, NIU Zi-ran1a, TANG Xiao-wan1a, ZHENG Shan-shan1a, DU Xiao-li1a, ZHANG Bo1a*
1a. Department of Pharmacy, 1b. Outpatient Office, 1c. Information Center, Peking Union Medical College Hospital, Chinese Academy of Medical Sciences, Beijing 100730, China; 2. School of Pharmacy, Tianjin University of Traditional Chinese Medicine, Tianjin 301617, China
Abstract：OBJECTIVE To explore the novel models of internet-based pharmacy services during the period of coronavirus disease 2019 (COVID-19). METHODS The process specification, management system, qualification and quality control were discussed and astablished. Retrieving 2-month of internet pharmacy counseling records, and conducting statistical analysis on the relevant information, which includes the counseling content, drug types, numbers, cases and patient evaluation survey. RESULTS This new model built an internet pharmacy counseling platform in Peking Union Medical College Hospital (PUMCH) on March 2020. Relevant systems and standardized processes has be established. After the implementation of the internet-specific pharmacy counseling service, a total of 615 qualified counseling records were collected by April 12, 2020. The number of online pharmacists, the numbers of counseling, daily pharmacist visits have increased continuously. CONCLUSION In conclusion, the implementation of internet pharmacy counseling services during the period of coronavirus disease 2019 (COVID-19) solves the drug-related demands from patients as well as reduces the potential risk of cross-infections among patients. This model contributes to the establishment of a series of new pharmacy services to fight against the COVID-19. In addition, it also plays an important role in helping specialist pharmacists provide convenient, patient-centered pharmacy services.
胡扬, 闫雪莲, 白子钰, 刘容吉, 柳昭羽, 陈思, 牛子冉, 唐筱婉, 郑珊珊, 杜小莉, 张波. 新冠肺炎疫情期间基于互联网医药模式的药学咨询服务实践和探讨[J]. 中国药学杂志, 2020, 55(23): 1974-1978.
HU Yang, YAN Xue-lian, BAI Zi-yu, LIU Rong-ji, LIU Zhao-yu, CHEN Si, NIU Zi-ran, TANG Xiao-wan, ZHENG Shan-shan, DU Xiao-li, ZHANG Bo. The Practice and Exploration of the Pharmacy Counseling Services on Internet-based Medicine Model during the Period of Coronavirus Disease 2019. Chinese Pharmaceutical Journal, 2020, 55(23): 1974-1978.
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2020, Vol. 55 
